1 thought on “wholesale pageant jewelry What are the techniques of telephone sales return visit?”
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wholesale jewelry st petes Many companies have the practice of regular visit to customers. Why should we visit customers regularly? Friends who engage in business should be very clear. This is a good way to effectively maintain customer relationships. So what are the techniques of telephone sales return visit? Let ’s take a look with me, I hope you can be satisfied, thank you. The skills of return to telephone sales 1. Understand yourself The staff should fully understand the characteristics of themselves, central and service projects before conducting telephone communication, and do a good foundation and do basic skills. If we cannot introduce our service items well and introduce the characteristics of our service, then it is difficult for us to build a good impression immediately with customers, that is, "must first benefit its instrument". The tips for returning visits of telephone 2. Polite language The telephone communication must be polite, enthusiastic, not humble and generous. stand up. The first phone communication must be very clear who is the target customer, then we must fully understand their needs, and how they evaluate the characteristics and value of ** (product), and then conduct a second phone communication or visit. The skills of return to telephone sales 3. Strengthen affinity Is to communicate with the second and later telephone, it should be more natural to make friends with customers. Strengthen customers' familiarity with themselves, so as to further effectively introduce and explain the ** in detail.
The skills of call return on telephone sales 4. Transfer topic If the customer talks about high price or other topics, when the conversation is a bit embarrassing, all responsibilities should be taken on themselves, saying: "That's it. Teacher ** can only have such thoughts or worry and concerns. This blame me can't tell this matter (the benefits, meaning, effect, etc.)." (There is an indifferent attitude towards life and health, or customers who have a happy day for a day.) It should develop its advantages, effectively affirmation and praise, and gradually introduce the concept of health from the sense of responsibility of family and loved ones, so as to pull the topic to pull the topic Back to the theme. The tips for returning visits by telephone 5. The technique of speaking after the telephone is connected 1. You should first explain your identity: "Hello! I am **, disturb you Unwilling. 2. You should have a polite language: Can you bother you for one minute? 3. It should be briefly explained to the purpose of the phone. Let customers understand why you call him, and you can also make the customer's attitude most effectively. 4. The time and method of communicating with each other. 5. For customers with better communication: Thank you, you can call me at any time for health needs. My phone is *****, okay, then let's talk about it here? It is really happy to chat with you, I hope to serve you, I wish you a smooth work and good health. The skills of call return visits 6. Each call to make a good record 1. Phone number . Customer's surname (can get a better name) . 3. The nature of the customer 4. The attitude and question of the customer 5. How to answer and communicate 6, date and call time length 7. Time
wholesale jewelry st petes Many companies have the practice of regular visit to customers. Why should we visit customers regularly? Friends who engage in business should be very clear. This is a good way to effectively maintain customer relationships. So what are the techniques of telephone sales return visit? Let ’s take a look with me, I hope you can be satisfied, thank you.
The skills of return to telephone sales 1. Understand yourself
The staff should fully understand the characteristics of themselves, central and service projects before conducting telephone communication, and do a good foundation and do basic skills. If we cannot introduce our service items well and introduce the characteristics of our service, then it is difficult for us to build a good impression immediately with customers, that is, "must first benefit its instrument".
The tips for returning visits of telephone 2. Polite language
The telephone communication must be polite, enthusiastic, not humble and generous. stand up. The first phone communication must be very clear who is the target customer, then we must fully understand their needs, and how they evaluate the characteristics and value of ** (product), and then conduct a second phone communication or visit.
The skills of return to telephone sales 3. Strengthen affinity
Is to communicate with the second and later telephone, it should be more natural to make friends with customers. Strengthen customers' familiarity with themselves, so as to further effectively introduce and explain the ** in detail.
The skills of call return on telephone sales 4. Transfer topic
If the customer talks about high price or other topics, when the conversation is a bit embarrassing, all responsibilities should be taken on themselves, saying: "That's it. Teacher ** can only have such thoughts or worry and concerns. This blame me can't tell this matter (the benefits, meaning, effect, etc.)." (There is an indifferent attitude towards life and health, or customers who have a happy day for a day.) It should develop its advantages, effectively affirmation and praise, and gradually introduce the concept of health from the sense of responsibility of family and loved ones, so as to pull the topic to pull the topic Back to the theme.
The tips for returning visits by telephone 5. The technique of speaking after the telephone is connected
1. You should first explain your identity: "Hello! I am **, disturb you Unwilling.
2. You should have a polite language: Can you bother you for one minute?
3. It should be briefly explained to the purpose of the phone. Let customers understand why you call him, and you can also make the customer's attitude most effectively.
4. The time and method of communicating with each other.
5. For customers with better communication: Thank you, you can call me at any time for health needs. My phone is *****, okay, then let's talk about it here? It is really happy to chat with you, I hope to serve you, I wish you a smooth work and good health.
The skills of call return visits 6. Each call to make a good record
1. Phone number
. Customer's surname (can get a better name)
. 3. The nature of the customer
4. The attitude and question of the customer
5. How to answer and communicate
6, date and call time length
7. Time